Academic Support

In an effort to better support your studies the Open Campus has created an Academic Support Team. The aim of this team is to act as a sounding board for all issues impacting your ability to learn in our learning environment. The team members will complement your course coordinator who should continue to be your first line of support.

Online course delivery:

•  Tutor/Course Issues: If you are having problems with an ineffective or non- responsive tutor then you should contact your course coordinator. His or her email address is available on your course front page. If the coordinator fails to solve the problem or does not respond to your request for help within 48 hours you can request the assistance of the Academic Support Team who will investigate the issue.

•  Course Study Materials Issues: If you are missing or did not receive your course study materials then you should first approach your Head of Open Campus Site/Head of Centre for assistance. He or she will investigate the problem and provide feedback within 48 hours If he or she is non-responsive then you should report the problem to the Academic Support Team who will investigate.

•  Reporting a Problem: A reporting form is available on the main course page, if you decide to seek the assistance of the Academic Support Team. Please ensure that you complete all of the fields on the form so that the team members can assist you. The Academic Support Team will provide you with a status report about their investigations within 48 hours of receiving your message. You can send an email to the members of the Academic Support Team at academicsupport@open.uwi.edu

Face to face course delivery:

•  For courses delivered in the face to face mode, you may also contact the academic support team via e-mail. Support is also available through direct contact with the office of the Course Delivery Manager, Academic Programming and Delivery Division. You may write to the Course Delivery Manager through your Head of Open Campus Site/Head of Centre. The Course Delivery Manager will contact the relevant persons in order to find a solution to the problem and will respond to you through your Head of Open Campus Site/Head of Centre.

Please ensure that you have included all information such as your name, student 1D number, course name and course code in your correspondence.

Contact information for the Course Delivery Manager is available on the Course website (by clicking Academic Support) or on the UWI Open web site.